The Role

Step into a high-impact role where you’ll serve as a trusted advisor, partnering directly with clients to transform their Accounts Receivable processes using cutting-edge SaaS automation solutions. Join a collaborative, fast-paced team where your expertise will drive meaningful business outcomes while giving you the opportunity to grow your skills with industry-leading technology.

Key Tasks/Duties:

· Work as part of a team to implement Esker’s on Demand cloud SaaS solutions with the majority of time dedicated to requirements gathering, data integration, training and configuration of Esker solutions.

· Utilize a variety of technologies to extend standard functionality of Esker solutions such as end-user interface, reports and workflow to meet client business requirements.

· Work closely with customers to define requirements, test the application and train end users.

· Develop customer connection between their strategic goals and Esker solutions.

· Create and execute standard test cases and test plans to validate development and product configurations for go live readiness. Customize standard test cases based on customer specific criteria.

· Document product configurations and custom development for customers or internal stakeholders (Cx, ESS).

· Trouble-shoot issues that arise in the course of configuring solutions and ensure these issues are resolved to the satisfaction of the project manager.

· Identify improvements to our solutions, processes or supporting documentation

· Work with Sales, Research & Development (R&D), Customer Success (CS) and Esker Solution Support teams to ensure successful implementation and post implementation support

· Ability to diagram, notate, and analyze current state processes, reports, and files

Essential Experience:

· Bachelor’s degree preferably in general business, Finance or Accounting

· 1-3 years of client facing implementation experience is preferred but not required

· 3-5 years of experience in Finance and Accounting processing; with a focus on understanding billing, credit, and collections processes.

· Lead internal or customer facing demonstration of solution calling close attention to areas relevant to the customers ‘big picture’ objectives

· Lead project requirement gathering and configuration with customers

· Demonstrated Account Receivable solution knowledge

· Experience with documenting and diagraming solutions

Competencies:

· Strong customer service skills

· Excellent verbal, written communication, interpersonal and presentation skills

· Experience in Accounting or Finance with handling all aspects of billing, credit and collections

· Ability to work as part of a team or independently to meet project goals

· Ability to work well with other departments and varying levels of management

· Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously

· Experience using a SaaS technical solution

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer

Travel:

• Ability to travel up to 10% of working hours